J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

The 2024 Automotive Experience Leaders Report, derived from over 1.1 million Google reviews and including data from 17,000 new car dealers, offers invaluable insights into customer satisfaction across ...

We have all heard about situations when road trip travelers who experience engine failures would have gotten stuck after calling the for help line; they would go on and on waiting in a long queue or ...